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Conversation Design - Online Training
Introduction
Introduction to this course
What is Conversation Design? (7:50)
Psychology of Conversations (8:27)
Understanding Scenarios (6:04)
Process
The Conversation Design Process (8:03)
Explore Tech (10:27)
Explore Operations (7:07)
Identify User Personas (6:47)
Why Create a Bot Persona? (8:51)
How to Create a Bot Persona (17:46)
Chatting Style (5:06)
Identify Use Cases (6:00)
Conversation Design Canvas (4:36)
Setting the Scene (4:30)
User Needs (7:31)
Bot Needs (9:09)
Sample Dialogue (15:05)
Flowchart (10:11)
Expert Rewrite (6:05)
Wizard of Oz Testing (7:10)
Intent Recognition (7:07)
Long Tail (6:33)
Repair Flow (11:55)
Copywriting Techniques
How to Write Prompts (10:16)
How to Write Bot Introductions (14:00)
Turn-taking (6:16)
Explicit & Implicit Confirmations (12:12)
Acknowledgements (6:26)
Prompt Verbosity (4:44)
Barge-in (6:45)
Empathy (15:41)
Tapering (3:50)
Write User-Centric (2:59)
Jenga Technique (6:55)
Discourse Markers (5:31)
Error Handling (1:45)
How to Present Lists (9:52)
Add Variety (4:36)
No Input (7:53)
No Match (7:47)
Misrecognition (6:22)
Task Failure (6:53)
Final Exam
Downloadables
Downloadables
How to Write Bot Introductions
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